Avaya Training Courses

Become an expert on Avaya Contact Center, Messaging, Networking, and Communication Solutions through intensive training provided by highly skilled and experienced instructors.

As the world's largest Authorised Avaya Learning Partner, we provide the broadest curriculum of Avaya technical training available. Whether you prefer Classroom Learning, Virtual Classroom e-Learning, or Self-Paced e-Learning, we have the Avaya training you need for certified Avaya expertise.

With an extensive schedule of training dates in locations throughout North America, you will enjoy a superior classroom experience with the best-equipped facilities in the industry, featuring complimentary beverages, Internet access, and a comprehensive packet of course materials.

Avaya Remote Labs

Global Knowledge has a number of equipment labs that can be used to support the delivery of Avaya Courses. The labs are maintained on the latest Avaya software versions but earlier versions can be installed on request.

Completing the many lab exercises on the Global Knowledge labs will improve your knowledge and skills for your day-to-day activities and they are also perfect preparation for the exams that lead to the various Avaya ACIS & ACSS credentials.

All the Avaya labs are built using real Avaya equipment and the students will have full access to configure the devices using Console or GUI access. The Voice labs are specially designed so that delegates can experience real calls with other delegates. PC’s and IP phones will be required for some courses at the classroom location.

For further details call us on +353-1-814 8200 or email info@globalknowledge.ie

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Key

  • Public Classroom
  • Company Events
  • Virtual Learning
  • Class Connect HD
  • E-learning (Self-Paced)

Contact Center

Contact Center
Avaya Aura Contact Center Implementation (4C00020K)
Avaya Aura® Contact Center Support (5C00030K)
Avaya Aura Contact Center Administration (5C00070K)
Avaya Aura Contact Center Orchestration Designer Scripting Administration (5C00080K)
Voice
Avaya Aura Contact Center Implementation (4C00020K)
Avaya Aura® Call Center Elite Implementation and Maintenance (5C00091I)

Messaging

Messaging
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)
Voice
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)

Small Medium Enterprise (SME)

Voice
IP Office Technical Basic Implementation Workshop (10S00005K)

Unified Communication

Voice
CM/CM Messaging-Embedded Implementation (4U00030K)
Session/System Manager Implementation (4U00040K)
Avaya Aura® Session and System Support (5U00050K)
Avaya Aura® Communication Manager Administration (5U00051K)
Integration of Avaya Aura® Core Components (7120C)
Troubleshooting for Avaya Aura® Core Components (7220C)
Avaya Aura® Session Manager for System Administrators (9U00160K)
Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003K)

Unified Communications Applications

Voice
Avaya Session Border Controller Implementation and Maintenance (5U00090K)

Unified Communications Platforms

Messaging
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)
Voice
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)
Voice
CS 1000 Upgrade and Avaya Aura® Integration Bootcamp (9U00166I)
Avaya Aura® Communication Manager Fundamentals (ATI01672V)
CS1K Rls 7.5 - Support Specialist Bootcamp (CS1KSSBC75)