Unified Communications Training Courses

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Key

  • Public Classroom
  • Company Events
  • Virtual Learning
  • Class Connect HD
  • E-learning (Self-Paced)

Avaya

Contact Center

Voice
Avaya Aura Contact Center Implementation (4C00020K)
Avaya Aura® Call Center Elite Implementation and Maintenance (5C00091I)

Messaging

Voice
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)

Small Medium Enterprise (SME)

Voice
IP Office Technical Basic Implementation Workshop (10S00005K)

Unified Communication

Voice
CM/CM Messaging-Embedded Implementation (4U00030K)
Session/System Manager Implementation (4U00040K)
Avaya Aura® Session and System Support (5U00050K)
Avaya Aura® Communication Manager Administration (5U00051K)
Integration of Avaya Aura® Core Components (7120C)
Troubleshooting for Avaya Aura® Core Components (7220C)
Avaya Aura® Session Manager for System Administrators (9U00160K)
Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003K)

Unified Communications Applications

Voice
Avaya Session Border Controller Implementation and Maintenance (5U00090K)

Unified Communications Platforms

Voice
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)
Voice
CS 1000 Upgrade and Avaya Aura® Integration Bootcamp (9U00166I)
Avaya Aura® Communication Manager Fundamentals (ATI01672V)
CS1K Rls 7.5 - Support Specialist Bootcamp (CS1KSSBC75)

Cisco

Voice
Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
Midmarket Acceleration - BE6000 Bootcamp (BE6000)
Implementing Cisco Collaboration Applications (CAPPS)
Cisco 360 Learning Program for CCIE Collaboration Advanced Workshop (CIEC)
Cisco Unified Customer Voice Portal Implementation v7.0 (CVPI)
Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Deploying Cisco Unified Intelligence Center (DUIC)
Implementing Cisco Quality of Service (QOS)
Midmarket Acceleration - Competitively Selling BE6000 (SCBE6K)
Midmarket Acceleration - Competitively Selling BE6000 (SCBE6K)
Administrating Cisco Unified Communications Manager and Cisco Unity Connection (UC10ADM)
Administrating Cisco Unified Communications Manager and Cisco Unity Connection (UC10ADM)
Deploying Cisco Unified Contact Center Express (UCCXD)
Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)

Microsoft

Exchange Server
Core Solutions of Microsoft Exchange Server 2013 (M20341)
Lync Server
Lync Network Readiness Assessment (M20335)
Core Solutions of Microsoft Lync Server 2013 (M20336)
Enterprise Voice and Online Services with Microsoft Lync Server 2013 (M20337)
Skype for Business
Core Solutions of Microsoft Skype for Business 2015 (M20334)
Deploying Voice Workloads for Skype for Business Online and Server 2015 (M40409)