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Organisational and Personal Effectiveness is designed so the right people with the right skills & knowledge are in place to execute the strategy effectively.
IT Service Management as a discipline for managing services is centred on the customer’s perspective of IT’s contribution (i.e. value) to the business. This is deliberately in contrast to technology centred approaches to IT Management.
If you care about the outputs and outcomes of changes in your organisation then you cannot hope to survive without effective and efficient programme and project management in place.