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Author:
Hank Marquis
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Mastering Problem
Management
There are several approaches to take that prevent Problem
Management failure, including a thorough understanding of how
Incident and Problem Management affect each other. If IT
organization leaders can incorporate Incident Management into their
Problem Management, as well as follow other tips laid out in this
white paper, they can likely reduce the quantity and duration of
service disruptions. |
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Author:
Michael S. Scarborough
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Five Challenges To ITIL Best
Practices Adoption
ITIL is gaining momentum in the United States as the standard for
best practices in IT Service Management. However, organizations
looking to implement the IT Infrastructure Library often encounter
a few road blocks as they transition from their old methodologies
and standards. This white paper reviews five challenges often
encountered by organizations adopting ITIL. |
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Author:
Hank Marquis
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Tough Love: When IT Security Hurts
Your Business
This ITIL and IT security white paper explores the challenges IT
departments and their businesses are facing today, and provides
examples of what these problems look like in real life. |
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Author:
Hank Marquis |
ITIL Version 3 - What The Changes
Could Mean To You
ITIL Service Manager Hank Marquis introduces the changes,
updates, and additions of ITIL version 3, and evaluates what these
changes could mean to you.
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