ITIL Training – Service Management Courses
Global Knowledge runs the largest
public schedule of ITIL training in Ireland and the UK.
In addition to our public schedule, we
have a strategic partnership with Fox IT to support our customers
on a consulting basis. Fox IT has been involved with ITIL since its
inception, authoring many of the original modules, managing the
ITIL refresh and providing lead authors on Service Delivery,
Service Support, and the Planning to Implement ITIL books. They
trained the OGC staff involved in designing ITILv3 and are also
involved with the ITILv3 authoring and QA process. This
relationship gives Global Knowledge access to over 50 permanently
employed consultants, each holding the Manager’s level
qualification. Compared to other training suppliers this is the
largest permanently employed number of consultants qualified to
this level, and dedicated to Service Management.
Breadth and depth of
courses – Global Knowledge offers a complete and
integrated portfolio of accredited and bespoke ITIL courses
covering awareness, foundation, practitioner and management level
training, as well as COBIT and ISO20000.
Proven Implementation
experience of instructors – Each instructor has a minimum
of 10 years proven implementation experience, which is maintained
by delivering a combination of training and consultancy
assignments. This ensures that the instructors we deploy are able
to reinforce the ITIL syllabus through real life experiences. Our
instructors are also able to position ITIL within the context of
other best practice frameworks and techniques such as,
Sarbanes-Oxley, Six Sigma, COBIT, European Foundation Quality
Management (EFQM), ISO 9000, ISO20000/BS15000 and ISO27001.
Pass rates – Global Knowledge’s and Fox IT’s
experience, of being involved with the examination process since
the introduction of the courses, ensures that delegates receive the
best examination preparation. This includes: mock papers marked in
accordance with ISEB/EXIN guidelines, revision guidelines, and
hints and tips on answering exam questions. As a result our pass
rates have been consistently above the global averages for each
accredited course since their introduction.
For further details call us on +353-1-814
8200 or email info@globalknowledge.ie