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ITIL & Service Management Courses

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ITIL Training – Service Management Courses

Global Knowledge runs the largest public schedule of ITIL training in Ireland and the UK.

Breadth and depth of courses – Global Knowledge offers a complete and integrated portfolio of accredited and bespoke ITIL courses covering awareness, foundation, practitioner and management level training, as well as COBIT and ISO20000.

Proven Implementation experience of instructors – Each instructor has a minimum of 10 years proven implementation experience, which is maintained by delivering a combination of training and consultancy assignments. This ensures that the instructors we deploy are able to reinforce the ITIL syllabus through real life experiences. Our instructors are also able to position ITIL within the context of other best practice frameworks and techniques such as, Sarbanes-Oxley, Six Sigma, COBIT, European Foundation Quality Management (EFQM), ISO 9000, ISO20000/BS15000 and ISO27001.

Pass rates – Global Knowledge’s experience, of being involved with the examination process since the introduction of the courses, ensures that delegates receive the best examination preparation. This includes: mock papers marked in accordance with ISEB/EXIN guidelines, revision guidelines, and hints and tips on answering exam questions. As a result our pass rates have been consistently above the global averages for each accredited course since their introduction.

Announcing the Global Knowledge ITIL® v3 Exam Prep iPhone/iPad App.

Learn with this easy-to-use free professional mobile app, empowering you to study for the ITIL v3 Foundation exam in a fun, fast and effective way. Every month, new questions will be available in a downloadable app update. This ITIL v3 exam assessment app was designed specifically for the touch screen capabilities of the iPad and iPhone.

Global Knowledge: Assessment: ITIL v3 Exam Prep Questions features 75 questions designed to assess your knowledge and readiness to take the ITIL v3 Foundations exam. Fast and functional, with questions proven to teach readiness for the exam, this assessment will be your mobile go-to study guide.

ITIL v3 Exam Prep App - iTunes App Store Link


For further details call us on +353-1-814 8200 or email info@globalknowledge.ie