Administering Cisco Unified Communications Manager v7.0

Course Code: ACUCM
Duration: 3
Price: €1,850.00

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Overview

Administering Cisco Unified Communications Manager (ACUCM) v7.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communication Manager System from a Level One support perspective.This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of the Cisco Unified Communication Manager concepts: clustering, route plans, digit manipulation, call admission control, survivability, media resource, and Cisco Unified Communication Manager features, all of which are important in supporting IP telephony in the enterprise network.

Pre-Requisites

Delegates should meet the following prerequisites:

Basic knowledge of IP and networking is suggested, but not required

Next Course Dates

October
	26 Oct - 28 Oct, 2010	Global Knowledge Ireland			Add to Basket

More dates in other countries...

November
	08 Nov - 10 Nov, 2010	Mechelen (Belgium)	Request Space
	08 Nov - 10 Nov, 2010	Wokingham (United Kingdom)	Request Space
December
	08 Dec - 10 Dec, 2010	Hvidovre, Global Knowledge (Denmark)	Request Space
	20 Dec - 22 Dec, 2010	Nieuwegein (Netherlands)	Request Space
February
	21 Feb - 23 Feb, 2011	Mechelen (Belgium)	Request Space
	23 Feb - 25 Feb, 2011	London - Old Broad Street (United Kingdom)	Request Space
April
	26 Apr - 28 Apr, 2011	Amsterdam (Netherlands)	Request Space

More Information

Target Audience

This course is designed for individuals who will be using Cisco Unified Communication Manager Administration to perform basic administration level tasks or to provide level one support. This course focuses on Cisco Unified Communications Manager version 7.x.

Objectives

After you complete this course you will be able to:

Discuss Cisco Unified Communication Manager and how it is deployed in the IP telephony network
Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore
Describe the parameters that affect phones and devices in the network, their configuration, and registration
Develop a basic route plan, explain its purpose, and configure in the IP telephony network
Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing
Describe partitions and CSSs and their use, function, and configuration
Describe CAC and Cisco Unified SRST
Describe the various media resources as well as their use and configuration in Cisco Unified Communications Administration
Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration
Describe the available phone and directory number options, user web pages, and BAT

Content

Introduction to IP Telephony

Exploring IP Telephony
Describing the Cisco Unified Communications Manager Deployment Models

Defining the CUCM Basic Configuration

Logging into Cisco Unified Communications Manager
Configuring the Cisco Unified Communications Manager Server
Describing Multilevel Administration
Configuring the Disaster Recovery System: Backup and Restore Procedures

Preparing for Phone Registration

Configuring Cisco Unified Communications Manager System Parameters
Supporting Cisco IP Phones
Exploring Phone Registration and IP Phone Communications

Configuring a Basic Route Plan

Exploring Gateways
Creating a Route Plan

Discovering Route Filters and Digit Manipulation

Configuring Route Filters and Translation Patterns
Understanding Digit Manipulation

Exploring Class of Control

Defining Class of Control
Configuring Advanced Class of Control Features

Explaining CAC and SRST

Understanding CAC
Exploring SRST

Understanding Media Resources

Explaining Media Resources
Exploring Media Resource Management

Describing Cisco Unified Communications Manager Features

Understanding Basic Cisco Unified Communications Management Features
Exploring Hunt Groups
Describing Phone Services

Exploring Moves, Adds, Changes, and Administration

Understanding Phone Moves, Adds, and Changes
Describing User Configuration
Utilizing the Cisco Unified Communications Manager BAT

Labs

Lab 2-1: Performing General Administration
Lab 2-2: Configuring Cisco Unified Communications Manager v7.0 Basic Settings
Lab 2-3: Backing Up and Restoring Cisco Unified Communications Manager v7.0
Lab 3-1: Configuring Cisco Unified Communication Manager to Support Cisco IP Phones
Lab 4-1: Configuring Basic Dial Plan Elements
Lab 5-1: Configuring Complex Dial Plan Elements
Lab 6-1: Implementing Calling Privileges and Restrictions
Lab 7-1: Configuring SRST
Lab 8-1: Configuring Media Resources
Lab 9-1: Configuring User Features
Lab 9-2: Configuring Hunt Groups and Call Coverage
Lab 10-1: Create/Associate Users
Lab 10-2: Using the Cisco Unified Communication Manager Bulk Administration Tool